ABC Secretariat, 6th Floor, Vattanac Capital, Phnom Penh

To establish the FCC as an independent body to handle the key three pillars for Banking and financial sector in Cambodia. 
1. Financial inclusion 
2. Financial and digital literacy 
3. Consumer protection which include but not limit to 
• Effectively handle customer complain handling
• Effectively handle the debt counselling/mediation
• Supporting and resolving issue on payments in Cambodia and Cross- Border Transactions.  

The Association of Banks in Cambodia was formed in 1994 and is recognized by the Royal Government as the official organization to represent the country’s private banking sector. Our purpose is to promote constructive dialogue amongst member banks, and to serve as an industry voice to the public and the Government.

Our membership consists of local and foreign owned banks and branches. Membership in the Association is required under Chapter XXII of the Law on Banking and Financial Institutions, which states that all banks operating in Cambodia must belong “to a single professional association, whose Articles of Association shall have been endorsed by the supervisory authority.”

The Association meets at least once a month and more often if required by urgent matters. The Association also has regular working committees that focus on specific issues. Since 1998, the Association has been an active member of the ASEAN Bankers Association and participates in all of its meetings and functions.

The Association aim to create a dedicated agency that has sufficient capacity and resources to handle customer complaint, financial and digital literacy, debt counseling and mediation and customer ombudsman. 

The FCC’s core mandate includes promoting financial literacy, managing a call center to handle consumer complaints, and laying the groundwork for the establishment of an independent Financial Ombudsman Scheme. The FCC plays a pivotal role in fostering trust between consumers and financial institutions by ensuring transparency, fair treatment, and effective dispute resolution. Through consumer education, complaint handling, and cross-industry collaboration, the FCC aims to raise the standards of financial consumer protection across Cambodia.

FCC shall function as a central coordinating point for Financial Consumer Protection at sectoral level in addition to each institution mechanism. It serves as second layer to hear customer voice and seek solution that work for both parties

Duties & Responsibilities
1. To seek legal advice and to provide a proposal on the most effective legal form to establish FCC to FCC Steering Committee for review and seek approval from Council. 
2. To develop 3 years Business Plan including but not limit too business model, budget, structure and corporate governance for FCC Steering Committee to review/endorse and seek final approval from Council. 
3. Provide overall leadership and direction to the FCC in compliance with its mandate.
4. Ensure efficient coordination across FCC departments such as Financial Education and Complaints Resolution.
5. Represent the FCC in public forums, discussions, and campaigns on financial consumer protection and related matters.
6. Lead the development of strategies and policies aimed at enhancing financial literacy, consumer education, and complaint resolution mechanisms.
7. To develop necessary documents, policy and process is needed to seek approval from applicable competence authorities 
8. To develop policy and procedure to operate FCC
9. Recruit both technology and human resource to effectively run FCC once the approval is obtained
10. To work closely with stakeholders, donors and support parties to make this project complete on time. 
11. Promote industry best practices, transparency, and ensure compliance with applicable financial consumer protection regulations.

1.	Master Degree in Banking and Finance, Law, or Business Administration 
2.	At least five-year experience in the field of finance, banking, law, financial education, business development, client protection in the banking sector.
3.	Dynamic, strategic and business-orientated with a good understanding of the financial services industry. 
4.	Strong leadership orientation, to be able to establish the new institution, to develop good relationships with the industry (both Banks and MFIs, as well as with the regulators and consumer protection bodies. 
5.	Competent experience in coordination and resource mobilization is a plus.  
6.	Proven ability to manage diverse teams and oversee the implementation of complex projects.
7.	Experience in liaising with regulators and other high-level industry stakeholders.
8.	Competent experience in Client Project framework, regulations, law and familiar with related international frameworks on Client Protection and debt stress counselling/resolution.  
9.	Influent in English and Khmer.  

Admin & HR Department of ABC
Tel : +855 23 230 611
Mobile :  +855 16 755 227
Email : abc_ahm@abc.org.kh
Website : www.abc.org.kh